Please Note:  There is a Genuine Occupational Requirement for the Family and Community Support Worker to be a committed Christian, in order to represent Jesus Christ in the community.



A Family and Community Support Worker is required for a fixed 18-month contract. This is a part-time position, working 20 hours per week, 38 weeks per annum (school term times only). An additional 10 hours per week might be available, by mutual agreement prior to appointment. Occasional working during school holidays may be required in order to meet urgent client needs.


This is an exciting new role, designed to support families and other members of the community, who are facing difficult and challenging situations, including those who have been impacted, directly or indirectly by the  COVID-19 crisis.


We are a small Christian charity, based in in the town of Sudbury, Suffolk,  which aims to bring the love of Jesus to the community, through offering caring and relational support to a range of clients.  The charity currently runs a drop-in centre, where a variety of support is offered to adults and children who are facing challenging emotional, mental, relationship, social and financial situations. This includes issues such as bereavement and loss, debt management and budgeting advice, as well many other problems arising from difficult family or personal circumstances. 


The right person for this new post will be an enthusiastic self-starter, who has a caring and motivational approach and is focused on delivering successful interventions.  Previous experience of offering counselling or support to adults, families and children, through the development and delivery of courses and one-to-one sessions, would be ideal.  You will also require a flexible and mature approach to problem solving, together with excellent inter-personal skills, in order to deal with the potentially complex situations that you will encounter. A full driving licence is required, together with access to a suitable vehicle.  Full details can be found in the role profile available at

If you are interested in applying, please e-mail your CV to,  together with a letter from your church leader confirming your active involvement in a local church, by 31st July 2020.  Interviews will be held in Sudbury during August,  with a view to the successful candidate taking up the role as soon as possible.  For further information please telephone 01787 310610.  



1. To respond rapidly and effectively to people facing emotional, mental, relationship, social and financial difficulties, as a direct or indirect result of the impact of COVID-19


2. To build relationships with other organisations, including churches, to support those in need.


3. To provide information and signposting for clients to relevant services in the local area and beyond, where appropriate.  


4. To help alleviate the additional burden on schools, churches and other agencies, with resources tailored to deliver a range of assistance to targeted groups. 


5. To deliver to clients the support and encouragement required, in order to help them to re-establish their confidence and manage their response to the effects of COVID-19 


6. As appropriate, to monitor and review the impact of the courses/other support material we offer, and refine them as appropriate, in order to ensure a rapid and effective response to the needs of clients. 


7. To maintain accountability, through periodic reports to the Trustees and to Stewardship, setting out the measurable outcomes of success.



1. To encourage and support groups and individuals within Sudbury and its environs in a way

that reflects TFCN' s Christian ethos, vision, values and objectives. 


2. To create, adapt, organise and deliver high quality support interventions to those facing emotional, mental, relationship, social and financial difficulties as a direct or indirect result of the impact of COVID-19 


3. To work with other members of staff and volunteers within TFCN, together with churches and other community-based agencies, to promote and deliver the support considered necessary to fulfil the above objectives




1. Informing clients of the range and content of the support we are able to offer. 


2. Identifying the needs of individuals, families and other groups. 


3. Liaising with other family members, carers, community workers, schools, and other service providers, as appropriate, to ensure a seamless and effective service. 


4. Delivering the appropriate actions or intervention which best supports the client by: 

• meeting with clients at suitable venues, which may include 1:1 working with individuals, in order to better understand the underlying social dynamics. 

• working with colleagues to identify and develop a range of complementary courses and other support materials, that could be delivered, in order to enhance the support provided. 

• providing information and signposting for clients to relevant services in the local area and beyond, where appropriate. 


5. Monitoring client progress and outcomes for quality assurance, future development, and feedback to TFCN Trustees and grant providers. 


6. Where appropriate, maintaining a visible presence in schools and other external venues in order to become familiar with their structure, vision and values, and to understand and help resolve potential issues that are raised by clients. 


7. Liaising with the Centre Manager and Treasurer to manage the appropriate budget and ensure TFCN obtains value for money.


8. Developing or adapting courses and other support material as required. 


9. Identifying and reporting to the Centre Manager serious issues or potential problems that require immediate remedial action or the intervention/support of the Directors.


10. Working with the Number72 Safeguarding Officer to ensure the principles of the TFCN Safeguarding policy are followed and that concerns are properly managed. Identifying risk and safeguarding concerns, escalating actions and implementing control measures immediately in accordance with TFCN policies and procedures.


11. Maintaining customer confidentiality in accordance with the Data Protection Act and TFCN guidance (subject to Safeguarding requirements).


12. Participating in training and development opportunities, in order to improve personal knowledge, skills and effectiveness.





Due to the nature of this role and the needs of the clients, the Family and Community Support Worker will be required to demonstrate that they have:


1. A patient, friendly, non-judgemental and understanding approach 


2. An active and strong Christian faith 


3. Commitment to the vision and values of TFCN and associated partners 


4. Good inter-personal skills, including the ability to... 

• work with other TFCN staff and volunteers 

• use active listening skills 

• provide a sensitive, friendly, supportive and encouraging approach to clients who may be resistant at first 

• stay calm under pressure 

• maintain appropriate boundaries with clients and other contacts 

• understand the importance of confidentiality and trust 

• behave appropriately with a wide range of clients with varying needs 

• maintain a healthy, professional relationship with clients, colleagues and representatives from other organisations, by treating them with tolerance, respect and patience 

• encourage clients to be realistic but positive when looking to the future, by providing a framework of important and achievable goals through appropriate mentoring and befriending 


5. Personal resilience.


6. The ability to facilitate and lead small groups of people (including those who have suffered loss or bereavement, financial problems, or other traumatic experiences). 


7. A flexible approach to the management of working hours in line with demand, including occasional lone working, following specific safety procedures. 


8. An active commitment to self-development including self-assessment, reflection and constructive learning, in order to improve personal performance.


9. Competent computer and administrative skills to manage a range of office-based activities and practical tasks. Experience of using social media and other platforms to maximise the opportunities to engage with potential clients. 


10. Excellent organisational skills in order to undertake multi-tasking activities.


11. Successfully undertake an Enhanced Disclosure and Barring Service check





It is anticipated that the post holder will be required to interact with:

- Potential and actual clients from a range of backgrounds and circumstances

- Members of school staff

- Community workers

- Parents and carers of child clients

- A range of representatives from churches, charities, local authorities and other agencies

- Creditors and representatives from other organisations with regard to debt management

- Healthcare staff and other members of the caring profession

- Colleagues, directors and Trustees of TFCN



Primary Line Manager       – Rob McNeish, Centre Manager

Secondary Line Manager  – Joy Ayrton, Director



1. This is initially a fixed term contract for 18 months commencing September 2020.


2. Initial induction and training will take place at TFCN’s premises. 


3. The Family and Community Support Worker will normally be based at TFCN’s premises in Sudbury, and occasionally at other venues, including school premises, where applicable. However, it is anticipated that visits to client’s homes will also be required as necessary. 


4. Working 20 hours per week, 38 weeks per annum (school term times only). An additional 10 hours per week (resulting in a maximum of 30 hours per week) might be available subject to demand and by mutual agreement prior to appointment of the successful candidate. Occasional working during school holidays may be required in order to meet urgent client needs. The specific daily hours of work will depend on the nature of the support being delivered. Therefore, a degree of flexibility is required. 


5. There will be periodic supervision by the line manager and secondary line manager, and opportunities to participate in staff activities within TFCN, to enable further development of the service and enhancement of staff and volunteer’s skills and knowledge.


6. Holiday entitlement is calculated on a pro-rata basis, based on a full-time equivalent of 28 days per annum (including 8 Bank Holidays).  The holiday year runs from 1st January to 31st December. Any annual leave should be taken when TFCN is closed during school holidays.


7. Salary will be paid as standard monthly amount, based on total annual salary divided by twelve.



The contents/scope of the role profile and person specification will be reviewed together with the suitability and performance of the post-holder after a preliminary period of 3 months. Any significant changes suggested by the post-holder will be subject to the approval of their primary or secondary line managers.


01787 310610

©2019 by Number 72 (The Family and Community Network)- Registered Charity No. 1138304.